Order and Shipping
1. Can I change the items I ordered?
Once an order is submitted, we are unable to change the ordered products or the quantity selected.
In this situation, we suggest you contact us as soon as possible to cancel the incorrect order.
Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.
2. After I place an order, how do I change the delivery address?
3. How do I cancel my order?
4. How do I track my order?
5. When can I expect to receive my package?
6. Can I ship to a PO Box?
7. I have received the wrong/broken product – what do I do?
8. Can I pick up my package from a pick-up point?
9. I haven’t received my order yet – what do I do?
10. From where are your products shipped?
11. Do you ship to my area?
12. How much does shipping cost?
13. Can you remove the invoice from the package?
14. Why does my order have separate shipments?